Privacy, Copyright and Disclaimer

It is important we tell survivors why we collect information and what we will do with it

Information we will collect

The application form requires survivors to submit essential information to enable the identified redress agency/agencies (Ministry of Social Development (MSD), Ministry of Health (MOH), Ministry of Education (MOE) and Oranga Tamariki (OT), to reach out to the survivor and begin processing their top-up application.

Information requested is as follows:

Full name
- If it is different now, what name was your claim resolved under?
Date of Birth
Preferred method of contact to be kept up to date on the progress of this application (e.g. phone or email)
Email address
Phone number
Any days or times where the applicant does not want to be contacted
Government department(s) that you received a payment from
For those applying from prison, which prison are you currently in?

What the collected information will be used for

Collected information will be used to ensure top up applications are provided to the correct redress agency/agencies that had previously provided them with a payment as a result of a resolved claim.

The information will also be used to assist agencies to make contact with the survivor, confirm eligibility and process the top-up payment.

Who we may share information with

Once an application is submitted, information will be collated and held by MSD. Redress agencies will work together, and information will be shared in the following instances:

Where a single agency has been indicated, information will only be shared with that agency to enable the application to be processed; or
Where multiple agencies have been indicated, information will be shared with the selected agencies to determine which agency progresses the application. This is likely to be limited to core identity information (e.g. name, date of birth) and payment amount needed by the agency; and
If the survivor has not selected an agency or they are unsure as to which agency provided their payment, MSD will share the application information with all redress agencies to check the information against their records to see which agency is the appropriate agency. The survivor may also be contacted to confirm their reasoning for not selecting an agency.

How we will look after your information

As host agency for the top-up application process MSD is responsible for ensuring that personal information collected through the top-up application process is stored and retained in accordance with MSD’s privacy policy and information policies, protocols and guidelines, and in compliance with the Privacy Act 2020 and the Public Records Act 2005.

Access to information

Survivors can request copies of information held regarding submitted top-up applications to MSD by emailing, contact@abuseincaretopups.govt.nz.

Correction of information

If a survivor believes that the information held is incorrect, they have the right to submit a request for the information to be corrected by:

if you are in New Zealand, calling 0800 TOP UPS – 0800 867 877 between 8am and 5pm Monday to Friday
if you are calling from overseas, calling +64 4 931 1678
emailing, contact@abuseincaretopups.govt.nz.

Enquiries about the top-up application process

Information about the top-up application process can be found at contact@abuseincaretopups.govt.nz.

if you are in New Zealand, calling 0800 TOP UPS – 0800 867 877 between 8am and 5pm Monday to Friday
if you are calling from overseas, calling +64 4 931 1678
emailing, contact@abuseincaretopups.govt.nz.

Organisation Privacy

Read more about organisation's privacy statement on the MSD website external.

Complaints

Once a top-up application is received it will be sent to the relevant redress agency to confirm eligibility and to process the application. Complaints about that particular redress agency’s personal information management can be made by contacting the specific agency:

Oranga Tamariki

Phone: 0508 FAMILY - 0508 326 459 and ask to be put through to the Feedback and Complaints team.

Email: claims@ot.govt.nz

Website: https://www.orangatamariki.govt.nz external

If unsure or it is a general complaint regarding the top-up application process, please call 0800 TOP UPS - 0800 867 877 between 8am and 5pm Monday to Friday or email, contact@abuseincaretopups.govt.nz.

Guidance on how to request information under the Official Information Act 1982 is available on Official Information Act Requests external page.

Website Copyright and Disclaimer

Copyright

Unless indicated otherwise for specific items or collections of content (either below or within specific items or collections), this copyright material is licensed for re-use under Creative Commons Attribution (CC-BY) 4.0 International Licence external.

In essence, you are free to copy, distribute and adapt the material, as long as you attribute it to the Ministry of Social Development and abide by the other licence terms.

Please note that this licence does not apply to any logos, emblems, trademarks, photography or imagery on the website or to the website’s design elements. Those specific items may not be re-used without express permission.

Disclaimer

The information provided on this website is intended to provide general information to the public and all reasonable measures have been taken to ensure that the information set out in this website is accurate. However, visitors to this website are advised that:

The information provided does not replace or alter the laws of New Zealand or any other official guidelines or requirements.
The contents of this website should not be construed as legal advice. Before relying on any information in this website users should independently verify its relevance for their purposes.
The Ministry may change, delete, add to, or otherwise amend information contained on this website without notice.
The Ministry is not responsible for the contents or reliability of any linked websites and does not necessarily endorse the views expressed within them. Linking is for convenience only and should not be taken as endorsement of any kind. The Ministry cannot guarantee that these links will work all of the time and has no control over availability of the linked pages.
The Ministry does not implicitly or impliedly endorse any website, organisation, or people who have off-site links to the Ministry’s website

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