Accessibility

Web accessibility refers to the inclusive design and development of websites, digital tools, and technologies. 
This accessibility statement is for the Top Ups For Abuse in Care at https://www.abuseincaretopups.govt.nz/.

Web accessibility:

• enables disabled people to equally access, understand, use, contribute to, and take part on the web
• helps to remove digital barriers to disabled people
• benefits people without disabilities, promoting social inclusion for all.

We support accessibility by:

• providing alternate formats when requested
• including digital accessibility in our policies
• training our staff in digital accessibility
• checking our websites for issues, keeping track of issues, and fixing them
• responding positively to accessibility complaints
• working to meet the NZ Government Web Standards external.

MSD has signed the Accessibility Charter external as a commitment to providing accessible information to the public.

The NZ Government Web Standards, which include the Web Accessibility Standard and the Web Usability Standard, define our requirements for web accessibility.

NZ Government Web Accessibility Standard 1.2 external

NZ Government Web Usability Standard 1.4 external 

The Web Accessibility Standard requires meeting the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These are the standards and level that we are working to comply with.

We tested a sample of web pages and did not find any major accessibility issues.

This website uses third-party products that have known accessibility issues. Where possible, we work with products’ providers to improve their accessibility.

We encourage you to review the providers’ accessibility statements and give feedback on your experiences with these products.

Read Privacy, disclaimer and copyright information together with this accessibility statement.

• Screen reader users can access the content on the underlying page while the application is open.
• The content does not sufficiently adapt to high contrast settings. 

This website was designed to work with common browsers and assistive technologies. It has been tested with:

• Safari with VoiceOver on iOS 18.4.1
• Chrome 136.0.7103.49 and Microsoft Edge 135.0.3179.73 with JAWS on Windows 11
• Chrome 136.0.7103.49 and Microsoft Edge 135.0.3179.73 with keyboard-only input on Windows 11.

We last audited the accessibility of this website in May 2025 by:

• evaluating selected pages against WCAG 2.2 at Level AA
• testing selected pages with assistive technologies.

Contact us if you:

• have any accessibility issues on this website
• need information in alternate formats
• need the information in a different file format.

We aim to reply within 3 business days.

We can provide information in alternate formats. You can ask for formats in:

• Easy Read
• New Zealand Sign Language (NZSL)
• Braille
• Audio
• large print.

When you contact us, make sure your message includes:

• the web page (URL) of the information you need
• the alternate format you need, for example, Braille.

To make a formal complaint, follow the complaints information on our MSD website external.

If you're not satisfied with our response to your complaint, you can make a further complaint to the Human Rights Commission external or the Ombudsman New Zealand external.

Digital Accessibility Team
Ministry of Social Development
Te Manatū Whakahiato Ora

Last statement review date

5 May 2025